Return & Refund Policy

Returns

We want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items within 7–14 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• Proof of purchase or order confirmation must be provided.

Certain items may not be eligible for return, including:

• Custom-made or personalised products
• Sale or clearance items
• Gift cards
• Perishable goods or hygiene-related products

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed to the original payment method.
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will work to resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a trackable courier service, as we cannot guarantee receipt of returned items.

Consumer Rights

This policy is subject to the applicable consumer protection laws of South Africa, including the Consumer Protection Act (CPA), where applicable.

Contact Us

For any return or refund queries, please contact:

• Business Name: Waulionn Leather
• Email: waulionn@yahoo.com
• Phone/WhatsApp: +27 76 908 7041