Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During busy periods, processing times may be slightly longer.

Customers will receive a confirmation once their order has been shipped.

Shipping Areas

We currently ship throughout South Africa.

If you require international shipping, please contact us before placing your order to confirm availability and shipping costs.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

From time to time, we may offer free shipping promotions on selected orders or during promotional periods.

Delivery Times

Estimated delivery times:

  • Major cities: 2–5 business days
  • Regional or outlying areas: 4–8 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for ensuring that the delivery address provided is accurate and complete.

Delayed or Lost Parcels

While we work with trusted courier partners, we cannot guarantee delivery dates.

If your parcel appears delayed or lost, please contact us and we will assist in tracking the shipment and resolving the issue where possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged packaging and products
  • A brief description of the issue

We will assess the matter and work toward a suitable resolution.

Incorrect Shipping Information

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping details, please contact us immediately after placing your order.

Contact Us

For shipping-related questions, please contact:

  • Business Name: Waulionn Leather
  • Email: waulionn@yahoo.com
  • Phone/WhatsApp: +27 76 908 7041